Dawlance Warranty Guide: What Is Covered and How to Claim

A warranty is only valuable if you can use it. This guide explains how manufacturer warranty generally works for Dawlance appliances and how to make claiming smooth.

What warranty covers

Warranty generally covers manufacturing defects in parts and workmanship for a set period. Many appliances have different periods for different components — for example, the compressor may have a longer warranty than other parts. The exact terms for your product are printed on its warranty card, which always takes priority over general advice.

What to keep safe

1. The purchase invoice from an authorized dealer.
2. The warranty card supplied in the box.
3. The model and serial number (on the rating plate of the appliance).

Take a photo of the invoice, warranty card and rating plate on the day of delivery and keep them on your phone.

How to make a claim

1. Contact the official Dawlance helpline or service centre with your model, serial number and a description of the problem. Our team can also help you register the complaint.
2. A technician will visit or ask you to bring smaller appliances to a service centre.
3. Show the invoice and warranty card.
4. The defect is repaired or parts replaced according to the warranty terms.

Common reasons claims are rejected

• No invoice or the product was bought from an unauthorized seller.
• Physical damage, burns from voltage surges or water damage.
• Repairs attempted by unauthorized technicians.
• Warranty period has expired.

Our role

Every product we sell carries the official Dawlance warranty. If you face any problem, message us — we will guide you through the process. Read our warranty policy for details.