Return & Exchange Policy

We want you to be completely happy with your purchase. Please read this policy before placing an order.

Eligible cases

• The product delivered is different from the model you ordered.
• The product arrived physically damaged (reported at the time of delivery or within 24 hours with photos).
• The product has a manufacturing defect confirmed by a Dawlance-authorized technician on first use.

How to request

1. Contact us within 24 hours of delivery with your order number, photos and a short description.
2. Keep the product, accessories and original packaging.
3. Our team will arrange an inspection and then a replacement, exchange or repair as appropriate.

Not eligible

• Change of mind after the product has been unboxed, installed or used.
• Damage due to misuse, voltage problems or installation by unauthorized persons.

Defects found after first use are handled under the official Dawlance warranty.