Frequently asked questions

Yes, we deliver to cities and towns all over Pakistan.

Most orders arrive within 3–7 working days after confirmation. Cities near our branches are usually faster.

Delivery charges depend on your city and are shown at checkout before you confirm your order. Free delivery offers are applied automatically when available.

Open the "Track Order" page and enter your order number and the phone number you used while ordering.

Installation guidance is available for every product. For air conditioners and other products that need professional installation, our team will guide you about installation when confirming your order.

Most Dawlance inverter models are designed to work across a wide voltage range. If your area has extreme voltage fluctuations, ask our team — we will advise you based on the model.

Add the products you want to your cart, open the cart and press "Checkout". Enter your name, phone number, city and address, then press "Place Order". No account or card is needed — you pay cash on delivery.

Yes. Every product page has an "Order on WhatsApp" button that sends the product name, model and price to our team. You can also use the green WhatsApp button on any page.

Yes. After you place an order, our team calls or WhatsApps you to confirm the product, price and address before dispatch.

You can change or cancel your order any time before it is dispatched. Simply contact us with your order number.

Yes, Cash on Delivery is available all over Pakistan. You pay the rider when your appliance arrives.

Yes. The total shown at checkout — including any delivery charge — is the amount you pay. There are no hidden charges.

From time to time we run special offers and coupon codes. Enter your code at checkout to apply it. Follow us on social media to hear about new offers first.

As a rough guide: 1 ton for rooms up to about 120 sq ft, 1.5 ton up to about 180 sq ft and 2 ton up to about 250 sq ft. Use our free AC Tonnage Calculator for an accurate answer.

For most homes in Pakistan, yes. An inverter AC adjusts its compressor speed instead of switching on and off, which usually saves a significant amount of electricity. Try our Inverter Savings Calculator to see your estimate.

Check the packaging before accepting delivery. If there is damage, report it to us within 24 hours with photos and we will arrange a solution as per our Return & Exchange Policy.

Products that have been unboxed, installed or used cannot be returned for change of mind. Please contact us before ordering if you are unsure about size or features.

Yes. We are an authorized Dawlance dealer and all our stock comes directly from Dawlance in original sealed packaging.

Every product comes with the official Dawlance warranty. Terms depend on the product and are printed on the warranty card supplied with it.

Keep your invoice and warranty card safe. Contact the Dawlance helpline or service centre — or message us and we will help you register your complaint.